Política de envío

Overview

At Bikitri, we want your order to arrive as quickly and safely as possible. Below you’ll find all the details about our shipping options, processing times, and delivery estimates for both domestic and international orders.

Domestic Shipping (United States)

Shipping Method Cost Handling Time Delivery Time
Standard Shipping $6.99 1-2 business days 3-8 business days
Express Shipping Calculated at checkout Within 24 hours 1-2 business days
Free Shipping (orders over $50) FREE 1-2 business days 3-8 business days

International Shipping

We’re excited to ship to customers around the world! Delivery times below are estimated business days after the standard 1-2 business day handling period. International shipping rates are calculated at checkout based on destination and order weight.

Destination Cost Handling Time Estimated Delivery Time
Canada Calculated at checkout 1-2 business days 8-16 business days
United Kingdom (UK) Calculated at checkout 1-2 business days 5-9 business days
Australia (AU) Calculated at checkout 1-2 business days 7-10 business days
New Zealand Calculated at checkout 1-2 business days 8-11 business days
European Union (EU) Calculated at checkout 1-2 business days 7-11 business days

Order Processing

  • Orders are processed Monday through Friday, excluding federal holidays.
  • Standard orders are handled within 1-2 business days of placement.
  • Express orders are prioritized and handled within 24 hours.
  • You will receive a confirmation email with tracking information once your order has shipped.

Free Shipping

Enjoy free standard shipping on all orders over $50 within the United States. Free shipping follows the same delivery timeline as standard shipping (3-8 business days after handling). The free shipping promotion currently applies to U.S. domestic orders only.

Shipping Destinations

We currently ship to the United States, Canada, United Kingdom, Australia, New Zealand, and European Union countries. We do not ship to P.O. Boxes for express orders. For shipping inquiries to other destinations, please contact us.

Customs, Duties, and Taxes (International Orders)

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the product price or shipping cost at checkout and are the responsibility of the recipient.

  • Customs policies vary widely from country to country — please check with your local customs office for more information before placing your order.
  • Delivery times may be extended if your package is held by customs for inspection.
  • Bikitri is not responsible for any delays, taxes, or fees incurred during customs clearance.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order at any time by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting our website and checking your order status
  • Contacting us at support@bikitri.com

Shipping Delays

While we strive to deliver your orders on time, delays may occasionally occur due to:

  • High order volume during sales and holidays
  • Weather conditions or natural disasters
  • Carrier delays beyond our control
  • Customs clearance for international shipments

If your order is significantly delayed, please contact us and we will investigate the issue promptly.

Lost or Damaged Packages

If your package appears lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and may reship or refund your order at our discretion.

Contact Us

For any shipping questions or concerns: